Complaint and Appeal

We are here to listen to you!

If you are a customer or certification applicant and disagree with a final decision affecting the certification process, for example, the decision not to grant the Halal certificate, you can file an Appeal with us.

If the contact is due to dissatisfaction with our certification activities, for example, the conduct of employees and the progress of the process, a complaint can be filed. Any person, organization, consumer, client, or certification applicant can file a complaint with us.

To submit an Appeal or Complaint, simply fill out the form below and provide detailed information about the matter.

Our team is committed to resolving your issue efficiently and fairly!