Complaint and Appeal

We are here to assist you!

If you're a client or a certification applicant and disagree with a final decision that affects the certification process, such as the decision not to grant the Halal certificate, you can submit an Appeal with us.

If your contact is due to any dissatisfaction with our certification activities, such as staff conduct or the progress of the process, a complaint can be filed. Anyone – individuals, organizations, consumers, clients, or certification applicants – can submit a Complaint with us.

To submit an Appeal or Complaint, simply fill out the form below and provide detailed information about the issue.

Our team is committed to resolving your concern efficiently and fairly!